This happened yesterday, how do I fix this? Last 2 days it was working just fine. Is there anyway to fix this?

  • perchance@lemmy.worldM
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    5 days ago

    Hi, sorry about this, seems like quite a few users are having the same problem, but I’m not sure what the cause is yet. The more info you can give here, the faster I’ll be able to solve it. Some questions that should allow me to narrow down the cause:

    • Can you please screenshot what’s shown when the page won’t load, and share it here?
    • Do you remember the last time it worked (approximate day+time), and the first time you noticed that it wasn’t working (again, approx day+time)?
    • Can you test on multiple browsers, and ideally multiple devices (e.g. phone + laptop), and ideally multiple internet connections (e.g. phone data + wifi)? This will help narrow down whether it’s a browser issue, device issue, or network connection issue.
    • If it works in one browser, but not the other, please also test in “incognito” / “private browsing” mode, or “guest mode” of the non-working browser.
    • Are you using normal wifi at home? Or is there anything unusual about the internet you’re using (e.g. school network, or special “firewall”, etc.)
    • Can you try visiting these two links and letting me know if they work? This will let me know if there’s a specific “part” of the server that’s causing the error.
    • ZRo@lemmy.world
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      4 days ago

      Hello! I have also been experiencing the same problem for the past 2 to 3 days, not sure about the time. The attached images show the three links you posted were “unreachable.” I have also tested on multiple devices using two mobile phones, also connected to my home wifi, and the problem persists, continuously loading and having the same result. I have tried testing with public wifi and the problem still continues. So far I only encountered this problem with perchance as my wifi speed has been the same for the last weeks and I am able to browse through the Internet with no problems.

      Apologies for any errors since this is my first time posting here. I actually made this account just to comment here and hope the AI works again on our end.

      • perchance@lemmy.worldM
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        3 days ago

        It seems like there might be an ISP in the Philippines that is blocking Perchance. I’m not sure why. If you are in the Philippines, then you could try getting a free VPN chrome extension, or install https://one.one.one.one/ (which is a reputable free VPN by Cloudflare) and let me know if that fixes it for you.