• ChonkyOwlbear@lemmy.world
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    3 months ago

    One of my favorite examples of the difficulty in idiot-proofing things comes from a national park ranger talking about the difficulty of designing a bear-proof garbage can. He said “There is considerable overlap between the smartest bears and the dumbest humans.”

    • Darkassassin07@lemmy.ca
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      3 months ago

      Lmao, yeah… You can make a can so secured a bear definitely won’t get in; but will people go to the effort to use it then?

      Definitely some overlap there.

      • CanadaPlus@lemmy.sdf.org
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        3 months ago

        And I think that hits on the truth, which makes this less “iamverysmart”. It’s not that the tourists are dumb, it’s that they’re new and not willing to pay much attention to things like trash can design. 1% of a normal person’s attention presents a lot like a really dumb person.

        • ikidd@lemmy.world
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          3 months ago

          Is it 1%? Maybe when they first try to open it they’re distracted But when doesn’t open and now they’re concentrating on the problem and still fail, then we have to kinda own up to the fact that a lot of people aren’t smarter than a bear.

          • urist@lemmy.blahaj.zone
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            3 months ago

            I can’t believe this comment chain is this long and no one has pointed out that drunk and stoned humans are terrible at figuring stuff like this out.

            You’re not planning for the dumbest human trying in earnest. You’re planning for humans who are tired, distracted and/or chemically altered. A 80 IQ person can figure out a weird trash can eventually if they are trying.

            These comments (not just yours) feel misanthropic. I haven’t been to a campsite in ages so I don’t know what sort of trash can puzzlebox we’re talking about, but I work somewhere with alcohol so I can guess what the true issue is.

          • CanadaPlus@lemmy.sdf.org
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            3 months ago

            I think if they can score 100 on an IQ test, they can figure out any reasonable trash can eventually, assuming the moving parts are visible. Many people would rather just litter.

              • Rusty Shackleford@programming.dev
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                3 months ago

                100 is the average, implying half the population is lower than that

                At the risk of pedantry, if 100 is the average (the mean), we’re saying “most people are at 100”. If it were the median, then we’re implying “100 is the middle score of those sampled”. A subtle, but important difference.

            • affiliate@lemmy.world
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              3 months ago

              i’m not really sure what IQ has to do with this. it was originally designed to measure people’s proficiency in school. it was not designed to be a general measure of intelligence. that was something that was co opted by eugenicists.

              here’s a quote from Simon Bidet, the original creator of the IQ test, about his thoughts on the eugenicists using his test:

              Finally, when Binet did become aware of the “foreign ideas being grafted on his instrument” he condemned those who with ‘brutal pessimism’ and ‘deplorable verdicts’ were promoting the concept of intelligence as a single, unitary construct.

              you can read more about this stuff on his wikipedia page. (the quote is from wikipedia)

              even to this day, there is quite a bit of doubt as to how accurately IQ measures “general intelligence”

    • Fermion@feddit.nl
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      3 months ago

      A bear has time and motivation to keep trying over and over again to get into the garbage. People are generally much less determined to figure it out.

      • Carnelian@lemmy.world
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        3 months ago

        I used to see people charitably, much like you do, until very recently. After witnessing for myself people staring into the sun and injuring themselves after being repeatedly warned, I now realize there are a substantial number of people who simply have rocks clattering around inside their skulls instead of brains

        • ironhydroxide@sh.itjust.works
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          3 months ago

          Holy shit this. And not even “educated” people. Where I work is about half degree holding engineers… many of these engineers were seen outside staring at the partial eclipse Monday.

          • TranscendentalEmpire@lemm.ee
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            3 months ago

            Sounds like your typical engineer. I passed fluid dynamics, I deserve to look at the big ball of plasma.

            My eyes haven’t hurt this bad since studying for differential equations theory… Have I told you I’m an engineer?

        • Underwaterbob@lemm.ee
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          3 months ago

          There was a solar eclipse when I was in grade six. One of my classmates was riding his bike home, and was stupidly looking at the eclipse, and got hit by a car. The irony.

        • ggppjj@lemmy.world
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          3 months ago

          I genuinely had someone stop and ask me why you can’t see the moon during an eclipse because “it’s got light in it right”.

          They’re soon to replace our HR manager.

          • merc@sh.itjust.works
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            3 months ago

            There was a listener question on a science podcast recently that asked about how the temperature changed on the moon during the recent solar eclipse.

            They almost got what a solar eclipse was, but not quite. During a solar eclipse, the moon gets between the sun and the earth, blocking the light getting to the earth and casting a shadow on the earth. The side of the moon facing the earth is completely dark because the thing that normally lights it up (the sun) is completely behind it. But, the back side of the moon is getting full sun and just as hot as normal.

            I think part of the problem with understanding all this is that the sun is just so insanely bright. Like, it’s a bit hard to believe that the full moon is so bright just because it’s reflecting sunlight. It’s also amazing that the “wandering stars” (planets) look like stars when they’re just blobs of rocks or gases that are reflecting the insanely bright light of the sun.

            It’s amazing if you think about it. Light comes out of the sun in every possible direction. A tiny fraction of it hits the surface of Mercury, and only some of that light is reflected back out. The light reflected from Mercury goes in almost every direction. A tiny fraction of it hits the earth. But, even with that indirect bounce, it’s bright enough to see with the naked eye.

    • samus12345@lemmy.world
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      3 months ago

      The monitor disappeared rather than the computer, but we can assume the tower somewhere under the desk did as well. But what of the keyboard? It’s in the icon, yet remains after deletion!

      • sibannac@lemmy.world
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        3 months ago

        I think you found a bug. Either the keyboard is not compatible with the bin or we have a immutable peripheral and we should consider containment.

  • Semi-Hemi-Lemmygod@lemmy.world
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    3 months ago

    One of the things I like most about my customer-facing technical role is that users find the craziest bugs. My favorite is a bug in a chat program that would keep channels from rendering and crash the client. The only clue I got was “it seems to be affecting channels used by HR more than other departments, but it’s spreading.”

    Turns out the rendering engine couldn’t handle a post that was an emoji followed by a newline and then another emoji. So when the HR team posted this, meaning “hair on fire” it broke things:

    🔥
    😬
    
    • witx@lemmy.sdf.org
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      3 months ago

      Gotta love user reported bugs. I had one that reported a product of ours crashed only on Mondays. We spent a total of 5 minutes thinking of a cause and appointed customer support for a Friday morning. Lo and behold the app still crashed.

      In this case the app only crashed on Mondays… because that’s when this user actually used the application

  • MystikIncarnate@lemmy.ca
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    3 months ago

    The act of someone sitting at a brand new Mac, with a never-before-used interface, and immediately clicking the computer icon to drag it to the trash, is such a powerful image for me.

    The statement of, “this is what I think of this computer” is so strong, because I have to believe that whomever did that must have been a tech person to be at the event; but perhaps they just thought it was a shortcut and didn’t like shortcuts on their desktop so they tried to remove it? Like, you can do this with Windows… Because the computer object (in Explorer) is immutable, and any reference to it is simply a link to that object.

    I prefer the thought of them just being like “this computer is trash” and doing that, and causing the system to crash.

    • limelight79@lemm.ee
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      3 months ago

      I think it’s more like they thought they were supposed to do that. I’m guessing they had no idea what to do, and putting an object in trash or recycle is something everyone understands, so that’s what their brain told them to do.

  • dumbass@lemy.lol
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    3 months ago

    Game makers should hire me to test their maps, if there’s a spot where I can get 100% stuck no matter what, you bet your shiny metal ass I’ll find it.

  • DharkStare@lemmy.world
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    3 months ago

    As a programmer, I consider The User to be the enemy. No matter how thoroughly I seemingly test my code, the second the user gets their hands on it, it breaks left and right from all the crazy shit they do.

    • jjjalljs@ttrpg.network
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      3 months ago

      I was a QA engineer. I think one of the guys on the team I was on developed a stress response from hearing me walk over to his desk.

      Lots of “page crashes if the user doesn’t have a last name”

      “Why wouldn’t they have a last name??”

      “No idea, but 372 users in the DB don’t, and 20 of them were created this month so it’s not an old problem”

      “incoherent muttering and cursing”

        • Catoblepas@lemmy.blahaj.zone
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          3 months ago

          Because I have been completely unable to find it again and this seems like a relevant place to ask: does anyone have a link to an article similar to this, that I believe might have been titled ‘My First Name is My Last Name’? This is made extra hard to look up because I’ve forgotten the specific culture and details it’s talking about, but it’s about the same basic issue with cultural conventions on names.

          • addie@feddit.uk
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            3 months ago

            I used to work with a Greek guy called Argyros Argyros - cool guy, but suspect he was an outlier. Named after his dad, so certainly some people are named that way. Icelandic for instance would traditionally use “Given Name” “Patronym from father” - Magnus Magnusson was quite famous in the UK; Björk Guðmundsdóttir might be the most famous internationally, but she’s not a “double”. There’s quite a few cultures - Hungarian, Chinese, Japanese, … - that write their names as “Family Name” “Given Name” as opposed to the other way around, if that’s what you mean?

            • Catoblepas@lemmy.blahaj.zone
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              3 months ago

              Apologies for being so sketchy on the details but I really can’t remember too many of the specifics. I’m fairly certain it wasn’t that his family name came first, because that’s fairly straightforward. I think the author might have been from an east or southeast Asian culture? I think that part of the essay might have been about how addressing him as Mr. Firstname is actually more formal than Mr. Lastname, even though Firstname is not his family name. I don’t want to keep guessing on more details about how the naming conventions were different because I’m probably going to get it wrong, I have fairly low confidence in what I remember from it.

              • Rainonyourhead@lemmy.world
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                2 months ago

                I think that part of the essay might have been about how addressing him as Mr. Firstname is actually more formal than Mr. Lastname, even though Firstname is not his family name

                Could it be Turkish? Just stumbled on this section on the Wikipedia article on mononyms

                Surnames were introduced in Turkey only after World War I, by the country’s first president, Mustafa Kemal Atatürk, as part of his Westernization and modernization programs. Common people can be addressed semi-formally by their given name plus the title Bey or Hanım (without surname), whereas politicians are often known by surname only (Ecevit, Demirel).

  • cmg@infosec.pub
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    3 months ago

    The closest I ever got to this story was working help desk in 1996. A user called up saying they had deleted the Internet.

    Took me a while to understand he dragged “the Internet” to the recycle bin on the desktop.

    • SergeYSDT@lemmy.world
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      3 months ago

      Yes! I remember this happening a lot, and I could never really truly understand the thought process behind it! But the thing is, this is still happening today, just in different context, and it’s still equally as baffling!

        • hydroptic@sopuli.xyz
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          3 months ago

          It was an actual icon:

          (found the image here https://mastodon.social/@benjedwards/11031604817437112)

          I don’t remember what it did though. I think it wasn’t the browser, and I have a vague memory it wasn’t for dial up either, but my memory’s shit so I personally wouldn’t trust me on that

          Edit: had to look this up, it was IE. I think I didn’t remember it because I never really used IE since I started off with NCSA Mosaic and then Netscape

  • limelight79@lemm.ee
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    3 months ago

    Back in the early 1990s, I worked at a small-town hardware store chain (nuts and bolts, not computers) that was computerizing. A few weeks after we rolled it out, a customer came in with two gift certificates to purchase one item.

    It seems pretty basic now, but using two gift certificates to purchase one item was simply not a requirement anyone had thought of. The system had no way to ring it up. The assistant manager of the store did the smart thing and rung it up as a gift certificate plus cash for the balance, so that the customer was good to go. They had to do some adjustments on the back end for that one sale and then update the software to allow for that situation.

    I always remember that when I’m working on requirements for systems, wondering what obvious things we’re not thinking of…

  • LillyPip@lemmy.ca
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    3 months ago

    I’m a user experience designer. My favourite story is from aviation engineering. I don’t remember the year or all the details, but the US Navy had put stupid amounts of money and time into engineering a new fighter jet. It was worked out on paper and built to exact specifications. Then, during the first human test of it, the pilot ejected on the tarmac before it took off. The plane crashed, obviously, but the pilot couldn’t explain what happened (apparently he had a concussion from his unscheduled landing).

    The plane was built again, and shortly after takeoff, the pilot again ejected without explanation.

    What the fuck was going on?

    In the retelling I heard, someone finally noticed the design of the cockpit was to blame. In trying to cram all the standard controls plus new ones into the smallest amount of space, the designers had moved the eject lever right next to the lever to adjust the seat position – they’d coloured the eject lever red, but the pilot couldn’t see that since it was below and slightly to the right of his ass, and both levers were the same size and shape. Nobody noticed this was a problem until at least two pilots accidentally ejected on takeoff.

    This might be apocryphal, I don’t know, but I learnt it as an example of how things might look good on paper, but you can’t really know until a user fucks everything up.

    • merc@sh.itjust.works
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      3 months ago

      My favourite story about aircraft design about some of the design mistakes on the F-16 fighter.

      The F-16 was the first fly-by-wire fighter. They didn’t have much experience with it, and tried out some new things. One was that instead of having a stick between the legs of the pilot they used a side stick. And, since everything was fly-by-wire they didn’t need the stick to mechanically move. They decided they’d just use a solid stick with pressure transducers, since it was simpler and more reliable than a stick that moved.

      The trouble was that the pilots couldn’t estimate how much pressure they were using. This led to the pilots over-rotating on take-off (pulling back too hard). Even funnier was that at early airshows, when the pilots were doing a high-speed roll, you could see the control surfaces twitching with the heartbeat of the pilots as they shoved the stick as hard as they could to get maximum roll.

      That led to them adding a small amount of give to the stick, essentially giving the pilots feedback on how hard they were pushing the control surfaces.

      Another more subtle issue with the design was that originally the stick was set up for forward, back, left and right aligned with the axes of the plane itself. But, they discovered that when pilots pulled back on the stick, they were pulling slightly towards themselves, causing the plane to also roll. So, they realigned it so that “pulling back” is slightly pulling towards the pilot’s body, rather than directly along the forward / backward axis of the plane.

    • LordKitsuna@lemmy.world
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      3 months ago

      Id hardly call that a user fucking things up, that’s not even good on paper. Those are a retarded pair of things to have next to one another regardless of any coloring on them. Especially with the same handles

      • rtxn@lemmy.world
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        3 months ago

        I’m not a fighter pilot, but when I think “ejection”, can’t imagine anything but a high-stress situation where the pilot doesn’t have time to figure out which is the ejection lever. Imagine a real emergency where the pilot grabs the wrong lever, gently slides back with the seat, and then fucking dies on impact.

  • DeathbringerThoctar@lemmy.world
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    3 months ago

    That’s a very funny anecdote about Apple that I can find no evidence of ever actually happening. Leaving aside the fact that Xerox had GUI, including the modern WIMP GUI we’re all familiar with today, in 1974. The Apple Lisa was released at least a year before the Macintosh 128K came out in 1984. As much as I love the idea of Apple making such an amateur mistake, I’m going to need a reputable source before I believe that story actually happened.

    Edit: I’m seeing a lot of “it’s technically possible” but still no sources to confirm that it actually occurred. Until a a verifiable source emerges, I’m still going to assume this story never actually happened. Anyone have Woz’s contact info? We could always just ask him.

    • noughtnaut@lemmy.world
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      3 months ago

      Seconded.

      I’ve read most of folklore.org and do not recall any such story. In fact, how do you even “drag the computer to the waste basket” as the first/only icon would be the System floppy and afaik they’ve never had / still don’t have a “computer icon”. 🤔

      • SchmidtGenetics@lemmy.world
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        3 months ago

        First image I could find of the desktop and there is computer icons right there.

        If dragging one of those to wastebasket at the bottom right crashed the computer, it would fit the description of the event.

        • I Cast Fist@programming.dev
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          3 months ago

          I wonder if the first attempt was simply dragging that Mac System Software to the trash. Not “the computer icon”, but it’s possible the anecdote was/is slightly misremembered by John

          • noughtnaut@lemmy.world
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            3 months ago

            Dragging a floppy to the bin would simply eject it… 🤷 Well all right, maybe the story is from before the intro of the “Insert disk Foo”.